Putting It All Together
Opportunity: My
customers have the need for eye care, whether it is glasses, eye exams, eye
problems, surgery, or health problems associated with the eye. Their unmet
needs are that all the previous needs are not localized or centralized in one
area or location. Because of this unmet need secondary parties arise, such as
those with not a lot of time on their hands, people taking elderly people to
appointments, people trying to get ahead of rush hour. This opportunity is
created due to these circumstances especially because it is in Miami which has
a huge problem with traffic and overpopulation. The market is from many
counties in Miami. Customers currently satisfy this need by not going to either
the optical or the ophthalmologist, not listening to the optometrist or ophthalmologist,
driving to two different locations to satisfy their needs. They are not loyal
because they complain to our optical about driving here and there and asking
why the optometrist cannot do some procedure. I believe this opportunity is big
but it has not been solved because there is some flaw to it. This window of opportunity
will be around as long as I become an ophthalmologist.
Innovation: My innovation is a new way to conduct eye care.
It is to connect both an ophthalmology practice as well as an
optometry/optical. People initially go to an optical to get glasses, get eye
tests, and check their health. If a problem arises or something is out of the
ordinary the optometrist recommends the person go to an ophthalmologist. The ophthalmologist
diagnoses problems for eye care, performs surgery, and sends the person back to
the optometrist so they can see if any problems arise again after surgery.
However these practices are never in the same building or location. I propose
to fit both of these together. This is profitable because if a patient has a
problem they simply go to the ophthalmologist upstairs and then they go back to
the optometrist downstairs. The fast pace will create many opportunities to
have multiple customers and patients. It would become like clockwork. And because
it is fast people will recommend my business to others.
Venture Concept: Customers would switch from going to two
places to one because it is more convenient in all possible ways. One location
means you only drive to one place you use less gas less traffic. One location
means you can develop meaningful connections with people making a small
business like model. It seems like it would be fairly easy to switch. My
competitors would be cheaper places such as big corporations. Their weaknesses
are that they do not care about the customers; they have less variability in
their selection of glasses. The customer experience would definitely play a big
role in how my business would succeed. They need to feel as though they are
being talked to and approached as friends. The location is important as well.
Having one location would draw in customers that are looking for convenience, especially
those that are in a rush. I would support this business by hiring employees to
run the optical, hiring an optometrist, hiring an office team for my ophthalmology
practice, and me being the ophthalmologist. My family who owns two optical
(soon to be three) will send their customers that have eye problems to me for
my ophthalmology practice.
My most important resource will be me becoming an ophthalmologist
because that will allow me to not only perform surgeries and not hire an ophthalmologist,
but know all facets of eye care. So I can manage the optical as well as the ophthalmology
practice. I will have the fact that I am an ophthalmologist which is a hard
profession to earn that my competitors probably do not have. My next venture is
to create more optical around Florida and become a corporation. Assuming I have
launched I expect the business to be doing well and me to start planning on
opening another optical. And in the next decade I expect to have opened that
optical and repeat.
Hi Brandon. I agree that your customers have the need for eye care. Also, as you pointed out, the customers are dissatisfied with having to go to two different locations for eye care. The venture concept relies on convenience and will depend on how well the customer experience is. Knowing all facets of eye care will go long way in setting yourself up for success. One recommendation I have is to work on customer retention techniques, as you previously realized your customers were open to using other eye care options.
ReplyDeleteHey Brandon,
ReplyDeleteAs someone who has to deal with ophthalmology I think your idea is great. I agree that your venture concept relies heavily on convenience and will also depend on how your customer experience within the place of business. I think that you not needing to hire an ophthalmologist will help a lot with cost, but I think that it brings up the fact on if you will be taking a salary form the business, this maybe something you need to look at.